The only award in Chinese mainland! Henan Airport Group wins Service Excellence Award in Asia-Pacific

The only award in Chinese mainland! Henan Airport Group wins Service Excellence Award in Asia-Pacific

内地唯一！河南机场集团荣获亚太机场“卓越服务”奖项

On November 5, at the awards ceremony of the Super Terminal Expo held at the AsiaWorld-Expo in Hong Kong, Henan Airport Group was honored with the Service Excellence Award for Asia-Pacific Airports, becoming the only airport of Chinese mainland to receive this recognition.

11月5日，在香港亚洲国际博览馆举行的“2024超级枢纽博览会暨高峰论坛”颁奖典礼上，河南机场集团荣获亚太机场卓越服务奖项，成为唯一获得奖项的内地机场。

Thanks to years of continuous efforts, Zhengzhou airport, operated by Henan Airport Group, has made impressive results in service quality. These improvements include a 20% increase in security screening efficiency and a 25% reduction in queue times. The airport also enhanced transfer services, allowing 35 passengers and 55 pieces of luggage to be completed in just 20 minutes. Additionally, the time for passengers to reach the farthest boarding gate via shuttle has been cut from 19 minutes to 7. To address common concerns such as damaged luggage and overnight rest, the airport has implemented measures such as adding buffer mats and padded barriers at the baggage carousels, greatly reducing luggage damage. Moreover, Zhengzhou airport has set up 2 free temporary rest areas equipped with reclining chairs, blankets, phone charging stations, and other amenities, providing space for over 200 passengers.

近年来，通过不懈努力，河南机场集团下辖的郑州机场在服务方面交上了一组亮眼数据：旅客通过安检的效率提升20%，排队时间缩短25%；最快仅用20分钟完成35名中转旅客及55件托运行李的中转保障；旅客搭乘爱心摆渡车前往最远登机口耗时由19分钟压缩至7分钟……针对旅客关注的托运行李破损、过夜休息，郑州机场在行李转盘增加缓存垫、软包挡板等措施，大幅降低到港行李破损率，解决了托运行李保障这一行业难题，同时设置2个免费临时过夜休息区，提供躺椅、毛毯、手机充电等设施，同时可供200余名旅客使用。

In the construction of an international air cargo hub, Henan Airport Group has focused on developing the Air Silk Road, gradually nurturing 6 core strengths: extensive network coverage, efficient customs clearance, comprehensive facilities, efficient operations, coordinated collection and distribution systems, and leadership in smart logistics and innovative models. The group has established a hub route network spanning the three major economic zones of Europe, America, and Asia, connecting key global economies. With its annual cargo volume consistently ranking 6^th in China and securing a place among the world's top 40 cargo airports, Henan Airport Group has also launched 19 new domestic and international cargo routes this year, further advancing the hub's development potential. (Chinese Source: dahe.cn Reporter: Zhu Chuanpeng Translator: Zhang Yahan Intern: Liang Tian Proofreader: Ding Lan and Zhao Hanqing)

此外，在国际航空货运枢纽建设方面，河南机场集团坚持以“空中丝绸之路”建设为引领，逐步培育形成了网络覆盖性、通关便利性、设施完备性、操作高效性、集疏运营体系协同性、智慧物流与模式创新领先性六大核心优势，构建起横跨欧美亚三大经济区、覆盖全球主要经济体的枢纽航线网络，年货运量稳居全国第6位，跻身全球货运机场40强，今年新开国内外货运航线达19条，枢纽发展能级不断跃升。（中文来源/大河网 记者/祝传鹏 编译/张雅涵 实习生/梁甜 审校/丁岚 赵汉青）